Please read these general rules of the website carefully. You can access the one that interests you the most through the links that appear on this page.

 

Privacy policy

Legal warning

Floristería Flor La Alqueria ( Floral Art Decoration ), with physical address at Calle de Jesús , number 44, postal code 46007 of the city of Valencia Country Spain hereinafter described in these regulations as - ( F. LA ALQUERIA ) -. It informs that the website https://www.floralqueria.com and its sub-pages are the property of F. La Alqueria, being responsible for the graphic design, introduction of elements, creation of articles, Texts, etc. J. Javier Escrich C. You can contact the person in charge by email at florslalqueria@hotmail.com

Definitions :

In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the Holder exposes his identification data.

FLOR LA ALQUERIA DECORACION ARTE FLORAL is a Florist   physical and its tax data are:

Owner and fiscal name : Fco Javier Cutanda Ruiz

* Fiscal Address : Calle Jesús , 44 - cp 46007 - Valencia - (Spain).

Nif: 73.558.578-R  

WWW.FLORALQUERIA.COM is the official website of F. La Alqueria and its manager is:

Responsible: J. Javier Escrich C.

DNI: 52.678.348-E

It is reported that:

- Fco. Javier Cutanda Ruiz as fiscal representative from now on will be cited in these regulations as ( MANAGER ).

- J. Javier Escrich C. as responsible for the website will be cited in these regulations as ( ADMINISTRATOR ).

- Anyone who uses the website and its services will be identified in these regulations as ( USER).

- Any person or entity that receives the article (s) requested by the User will be identified in these regulations as (RECIPIENT).

- Usually when the word F appears in these regulations. LA ALQUERIA   o Web will refer to the * Physical store o Page www.Floralqueria.com and its sub-pages.

Responsibility

- The manager and administrator is not responsible for the misuse of the contents of this web page by the user or third parties. As well as possible Viruses, or similar that could cause damage to your computer / mobile / tablet or similar of the user or third parties, without prejudice to the manager or administrator.

- The administrator is not responsible for any information not contained in this web page and therefore, not prepared directly and under the control of the administrator and his legal representatives or not published with his name. Specifically, the manager and administrator are not responsible for the content and information of the external web pages of third parties or companies connected by links (links) with the web page of F. La Alquería www.floralqueria.com

- The administrator reserves the right to update / modify / prevent access to or eliminate the contents of this F. La Alqueria website and its sub-pages when it deems appropriate, temporarily or permanently, without prior notice to the user.

- The administrator is not obliged to control the information and opinions that users transmit in the open forums, in the opinions of quality of service on this web page. Be that as it may, the administrator reserves the right to remove from its website any information or opinion of users that is contrary to current legislation, especially when it means a violation of the fundamental rights and freedoms of the person.

- When the use of a password or username is necessary to access any service contained in these web pages, the user undertakes to keep it secret and to use it diligently. In the event of loss or negligent use of the password, the user will be liable for the use made of it by third parties.

.

- The manager and the administrator reserve the right to modify the present regulations of the website www.floralqueria.com without prior notice to the user, provided that these regulations are within the legality present in the kingdom of Spain.

litigation / Courts

The manager and administrator / manager complies with and only recognizes the rules and laws of the Kingdom of Spain in force.

In the event that for whatever reason there is some type of legal dispute , this will be resolved in the courts of the city of

Valencia, Spain (EU), because it is in this city where the physical store of the website is: www.Floralqueria.com

.

These regulations are written and under the understanding of the Spanish language (Spain). If you translate them, the language and understanding in which they were written will always prevail.

 

Data Protection Act

Law of May 25, 2018

It is reported that in accordance with the Data Protection Law in force in the Kingdom of Spain on May 25, 2018 identified as (RGPD or GDPR) for countries within the European Union, it is reported that the data provided by the user to the administrator will be treated according to the established legal regulations, these data being treated exclusively to provide service to the user in the execution of the contracted service.

According to European data protection regulations, if your data is hacked from the database, we will notify you within a maximum period of 72 hours. to the appropriate authorities and the data protection agency.

.

.

Organic Law 15/1999

.

In accordance with Organic Law 15/1999 of December 13 on the protection of personal data, we inform that your data

They will be incorporated into an automated file, previously communicated to the Data Protection Agency. The use of your personal data will be confidential and will be used exclusively to provide our services.

.

.

The interested person, with regard to the personal data contained in this form, expressly authorizes the administrator to use them to inform about the activities, services and products of the company. If you do not give your consent, or to exercise your right of access, rectification or cancellation, please send us an email to floralqueria@live.com or a registered letter to the registered office of the company located in c / Jesús, 44 - cp46007 - Valencia (Spain). A / A by Javier F. La Alquería (Floral Decoration)

How we use the data provided.

For us, the data you provide is important and that is why we assure and guarantee that we only transfer it exclusively to third parties in order to perform our services, they are not sold or transferred for advertising or third-party statistics.

Data provided by email:

The information you provide via email are to be able to communicate with you if necessary and treat them according to regulations of the law applicable data protection.

.

Data provided through the Online store:

In our online store section where you can make purchases online we will ask you for more information, as you will understand they are necessary for

to be able to give you our service.

Transfer of Data to third parties:

The administrator may only transfer the user's data to third parties in case of need and these being essential to be able to execute the service we provide, such as third parties to:

.

- MESSENGER SERVICE:

The data for the shipment / delivery of articles from the online store will be transferred to an external courier company such as the name, address and telephone number of the recipient.

.

- PAYMENT GATEWAY:

Also they transferred to third parties when the customer makes the payment dare payment gateway online store, name, address email address, bank details, etc .. latter   They will be treated by the payment gateways to be able to collect the item and the payment gateways will be responsible for its treatment and security.

.

- COOKIES:

When the user accepts the use of cookies when starting the web for statistics , from Google Analytics, Ecwid, Kliken, Google ads and Wix (these companies / external applications only use the data to know the traffic of users of the web and perform statistics of use) .

.

- LEGAL:

According to the rules of the data protection law, they will be delivered at the legal request of force majeure if requested.

.

REMEMBER:

At all times you have the right to your data and can make any modification,   cancellation suspension or removal of them, we store this information to facilitate your experience on our website, but can exercise their rights by sending an email with the header you want to florslalqueria@hotmail.com or writing a letter to F. ALQUERIA c / Jesús , 44 cp 46007 Valencia Spain. citing the modality you want us to execute. With the subject "MY DATA"

.

If you need more information on rights and obligations, you can visit this link where you will obtain more information from the Spanish Data Protection Agency.

 

Information about Cookies

.

What are cookies

Cookies are small files that are created by websites that are visited to save browsing information and facilitate the online experience. Thanks to the management of cookies, sites can keep the session open, remembering site preferences and provide relevant content based on where you are.

.

There are two types of cookies:

  • First-party cookies, which are created by the site you visit. The site is displayed in the address bar.

  • Third-party cookies, which are created by other sites. Some of the content that you see on the web page you visit, such as advertisements or images, belongs to these sites.

.

.

.

On the Cookies Policy page, you can consult all the information regarding the policy for collecting and treating cookies.

The Owner only obtains and keeps the following information about visitors to the Website:

.

  • The provider's domain name (PSI) and / or IP address that gives them access to the network.

  • The date and time of access to the website.

  • The source Internet address of the link to the website.

  • The number of daily visitors to each section.

  • The information obtained is completely anonymous, and in no case can it be associated with a specific and identified User.

  • Analysis cookies are loaded only once giving your consent to collect anonymous statistical data during user browsing in accordance with the law of Royal Decree 13/2012.

.

.

.

We use cookies for a better experience on our website. If you access our website, you accept our cookie policy,

in case you don't want to, you can delete them from your browser.

We use them so that your browser remembers where it is and thus facilitate navigation.   plus   fast .

.

.

How to delete cookies from your browser.

- Google Chrome.

- Microsoft Internet Explorer 6.0 or higher.

- Mozilla Firefox

- Safari.

.

If you want more information about cookies, you can visit the official website of Cookies Policies (PDF file).

.

 

GENERAL RULES OF THE ONLINE STORE

Read our on-line store regulations

- Natural Flower.

- Artificial flower.

- Complements for the elaboration of the article.

- Small accompanying complement.

  Service Guarantee

- When the User places an order on the website www.floralqueria.com, they do so directly and without intermediaries with the physical florist F. LA ALQUERIA, this order being a service contract in force until delivery.

.

- Our website is suitable for all audiences, although to make purchases it will be necessary to have an authorized credit / debit card depending on the user's Country of origin and the legal age of use, we cannot control this situation and we recommend that If you are a minor in your country of origin, be under the supervision of an adult to be able to make purchases on the internet.

- The User is guaranteed that his order will be made by a professional florist in the sector and will be made in our facilities with the best materials that we have as flowers, greens and accessories that make up the selected item.

.

- We ourselves carry out approximately 90% of the shipments / deliveries with our means and we also use a transport agency ( Messaging) specialized in the sector when the volume of orders is increased, guaranteeing that the flowers arrive in perfect condition at the destination.

.

- We receive fresh cut flowers every day from the best suppliers in Valencia, we also select the ones we like the most to offer them in the jobs we do. We also proceed to treat and store them in our store facilities in chambers   specific refrigeration for flowers and green for preventive maintenance since they are perishable products and thus should be handled.

 

Online store directory

- The user will be able to navigate freely through the web pages and the pages assigned to online sales, where they can choose the item / s they need.

.

- The administrator reserves the right to add / modify / delete any article from the online store without prior notice to the Users of the web.

.

- If the user has purchased an item from the online store and it has been modified / deleted but has made the purchase in that time interval, the purchased item will be respected if it has been paid for at the payment gateway. But if the User has entered the article in the "FAVORITES" section and this article has been modified / deleted in that time interval, the changes made to the article will be applied.

.

- The user may purchase as many items as they wish from the online store as long as the units for sale are not exhausted or limited.

.

.

 

Online Store Policy.

- The Manager or Administrator reserves the right to modify or eliminate the policies and terms of this website as long as they are within the law, updating the latest version at the end of the regulations page with the last modification date.

.

- The user has complaint forms in our physical store at their disposal . You can also make any claim that considers girders email, or digital platform that it recorded with the digital signature.

.

- When the User places an order to F.LA ALQUERIA through the web, it is understood that they have read and accepted our regulations by checking the corresponding box when placing the order.

.

- The images shown on the web reflect what the selected item is like, these images / photos are guiding how the item is, given that the item is handmade by a florist, it could vary in shape, although we try to make them as much as possible. Similar to the image shown, keep in mind that we are human and not programmed machines, the time of year in which they are made also influences a lot due to the lack of flower, the size of the flower because it is a natural cut flower, etc. reason and some more, we reserve the right to modify the articles at our best criteria if the case arises, but always respecting the harmony , the color and the economic price of the selected article.

 

Description Online Store

- The online store will be defined by categories , these categories   They may vary according to their content needs of the time in those categories products / items will be sold that are also sold in the physical store.

.

- New categories may be added or deleted depending on the seasons, without prior notice to the User. Items that are within the category   they may be moved, modified or eliminated.

.

- The main page of the online store is within the directory of www.Floralqueria.com, being www.floralqueria.com/online-store the main page of the online store.

.

- It allows access to articles through other platforms or link links for publication or sale provided prior approval of the Administrator. The administrator or manager is not responsible for the possible causes that may affect his team of these external links (Links).

.

- Certain items such as those defined as complete or breakfast with flowers are purchased by F.LA ALQUERIA third parties to join them in the same order for the user, these supplements can not be sold separately and do not treat them in their manufacture, simply We acquire from third parties to complete the order and offer the User of our website more articles . Items defined as "Breakfast with flowers" are performed except for the flowers an outside company to us, because they are food products not packaged in a vacuum, this being outside company which complies with all applicable regulations health, we attach to the flower order and we send to the destination indicated by the User.

.

- Some of the funeral homes in Valencia and surrounding cities additionally charge an economic amount to be able to deliver bouquets, centers and wreaths at their facilities , we regret this situation but F. LA ALQUERIA is oblivious to these norms of these private funeral homes, according to them it is for manipulation of flowers external to them. For this reason, we and our fellow florists are forced to charge this external supplement. This does not happen in all only two companies apply this supplement, when you make an order of these characteristics   You will have to select the funeral home and the amount will be reflected if applicable and will be added to your article.

.

.

 

Prices / Invoices.

Prices and online payments

- In all F. LA ALQUERIA articles there are   reflected the sale prices to the public that appear on the screen, these prices include the VAT% that is in force at the time of making the online purchase corresponding to the Kingdom of Spain.

.

- The currency used to pay for the item (s) purchased is the Euro (€), this currency being the one used in the Kingdom of Spain and the Union.   European. We only accept this currency when paying for the items on our website.

.

- The User can make the payment of the items by credit / debit card through the payment gateway registered in F. LA ALQUERIA. This payment gateway will provide all the security and experience to the User who uses it, for his part the User of F. LA ALQUERIA agrees to use it and accept the regulations of said payment gateway. Generally, F. LA ALQUERIA will have two payment gateway options and the User will select the one that may interest him the most, (both are secure using firewalls, and sll encryption security or similar).

.

- The User accepts that the payment gateways collect data from him in order to sell the articles on the web.

.

- Only those items that have been paid for and reflected in our systems as paid will be served.

.

- In the event that a User repeats / doubles an order in the same period of time and this second or more order has to be returned , this will be made by the same payment system or gateway that they will use at the time, we will I would have to communicate it well via   telephone to the 961102040 or by email at floralqueria@live.com as soon as possible considering the possible refund will be made within a maximum period of 15 days from the date of which we have record of what happened by the user. Taking into account that the payment gateways that we use may charge some return costs for their management , although we try to ensure that this does not happen, it is not our decision but rather they are private policies of the payment gateways, and accepted when their services are used.

Issued invoices

- When the user has completed the purchase process on the website of F. ALQUERIA this would receive in the email provided proof of purchase with an attached PDF file, this attachment will invoice for the purchase that made the Web.

.

- The Invoice will be numbered with your order number or Invoice generated number with the details of the Manager and those of the user that you have provided to carry it out.

.

- Previously, the User will have marked the box or section to write the billing data, the User will verify and be responsible for said data to generate said invoice.

.

- In the event that the user has not requested invoice and subsequently need this bill will be contacted by email to the Manager by floralqueria@live.com with the subject "invoice request", it will send to the user within a maximum period 5 days   working to the mail   email that you provide us with the numbering and invoice model of the physical store. The user will have to provide in the email the generated number of the order to know the data to which it refers to the order to be invoiced.

.

- In the invoices generated and issued from the web, the corresponding VAT% in force is not itemized, but if it is included in the total price, it will be the User who has to itemize VAT% (We are sorry not to be able to itemize it but the computer system that we use Ecwid does not give us that option). We would have to put the price without VAT on the screen and then on the payment page when it was done, it would be summarized, so we think it is better that you see the total with VAT included on the screen for your more information and then you if necessary break it down.

.

- The User may ask us for a copy of his invoice if he needs it.

.

Description of the Billing number: F-A0-0-000 (Example)

.

F -: Invoice

(Letter + Number) - : Online Billing Identification.

(Number) - : Increasing correlative numbering of the year.

(Three Numbers) - : Correlative increasing numbering of Invoice.

 

Returns Policy.

We only accept certain returns of products, you have to bear in mind that the product we handle and offer is perishable, it is worked and transformed expressly for your order, this item being not salable to another client, for this reason we only accept returns when they meet these exposed requirements below. In case of accepting the return, it will be reimbursed in the same payment system that made it, taking into account that the payment gateways may take up to 14 days to make the possible full or partial return as appropriate. The payment gateways may charge a percentage for return management, this percentage of the return of the gateways is borne by the User according to their rules, we are outside these rules.

.

- 1st / If the purchased item had to be returned and had to be withdrawn from the destination where it was delivered, the collection charges will be deducted from the total that had to be returned (the collection costs would be borne by the User) .

.

- 1b / If the delivery of the article was made by the User or recipient in our physical store, the possible economic return will not be made until the item purchased by the User is in our physical store in perfect condition, as it is I deliver, making the delivery within the first twenty-four hours from the date of the delivery day to make the possible return, in the same form of payment that the User made when placing the order and according to the regulations of the payment gateway, once after this time you will lose all warranty and possible claim of the article.

.

- 2 / Any item that is intended to be returned will be examined, checking its proper use, treatment and maintenance by a professional florist to verify its good condition and be able to be accepted as long as it complies with our return regulations.

.

- 3 / No refunds are made to those articles that have not been correctly treated, handled and maintained by the User or the recipient, you can visit our blog to find out how they are preserved taking into account that our articles are perishable and have a short useful life We buy the best quality flowers and greens but they have a maturity process that involves their maintenance so that they last longer.

.

- 4 / The User will have a maximum period of time to claim their right to a possible return within the first twenty-four hours counting from the date of the delivery, as long as they are not in the exceptions set forth in our regulations for the possible return.

.

- 5 / The User accepts our return policy when he ticks the "Terms and conditions" box on the page https://www.floralqueria.com/online-store/cart when placing the order, because if said box is not ticked This does not give access to the payment of the item purchased on the F. LA ALQUERIA website. Next to this box, the User will have access with a link to our regulations in addition to having access to them in the header and footer menus of each page and sub-page of www.floralqueria.com being able to read and understand said regulations.

.

Causes admitted or not admitted for full or partial reimbursement.

.

1- It will be an accepted cause for full reimbursement if the order made by the User has not been delivered on the date established when placing the order without just cause by F. LA ALQUERIA. (The return costs of the payment gateway are our responsibility).

.

2- It will be an admitted cause for full reimbursement when the User sets the date of the delivery day of the item (s) purchased that we are closed and cannot provide service, such as Saturdays afternoons, Sundays, national, Regional or Municipal holidays. Except for the days that coincide as "Valentine's Day, Mother's Day called Campaigns. The refund will also be made if the date coincides with a day that we are closed for holidays although normally we will have the online store deactivated, it may be the case that The User places an order days before the closing of the website temporarily and sets the delivery date on a day that we are already closed (The cancellation costs of the payment gateway will be borne by the User if applicable).

You can check the days that we are open or closed here .

.

- The User has the option of whether he wishes to be able to change the delivery of the article to another date, for example one day before or one day after the initial date before making the refund and canceling the order. (Contact F. LA ALQUERIA to see the options).

.

3- It will be an admitted cause of full refund when the User unintentionally duplicates the same order with the recipient's name, address, contact telephone number, etc ... all the same except the number assigned to the order, (Normally you can cancel the order and it appears to us in our system as canceled, but if for whatever reason there is duplication, tell us to take the necessary measures and paralyze the second repeated order and be able to reimburse it through the same payment gateway, we would try not to charge the return costs of the gateway) . The refund would only be one order, the other would be processed as normal, the payment gateway could take up to 14 days for the return in your bank account.

.

4- It will be an admitted cause of full refund when the User is confused and places the order with delivery outside our delivery area. (See the section on "DELIVERY AREAS" to find out which areas we have for distribution). The cancellation / reimbursement costs will be borne by the User.

.

5- It will be an admitted cause for full or partial reimbursement if applicable when the User cancels his order without justification before the date of delivery or collection in the physical store under the following regulations.

.

- If the order is canceled before 24 hours. On the date of delivery, 100% of the total return of the order will be made, except for the cancellation costs of the payment gateway, which are borne by the User.

- If the order is canceled between 24 hours and 1 minute before or on the same day as the delivery date, it is possible that only 50% or 100% of the selected item (s) will be returned. . The return of the transport if applicable would be 100%, keep in mind that the return costs of the payment gateway will be borne by the User. (This is due to the fact that your order may already be in process and made ready to be delivered at destination on the indicated date, taking into account that the product may already be made and has been expressly made for the User who requested it, being this not salable to another customer). If the User places the order to deliver on the same day that the order is placed, this regulation will also apply if the case arises.

In the event that the delivery has been made to the destination or the recipient has withdrawn the order from our Physical store to accept the delivery, no type of refund will be made to the User.

.

6- If the possible cancellation / claim is for delivery reasons. See and read the definitions in the section of the regulation " DELIVERY / SHIPPING ".

.

7- If the possible cancellation / claim is by default of the product, see and read the definitions of the " PRODUCT " regulation.

.

8- It is not an admitted cause of return, exchange, refund or claim, neither complete nor partial if you do not contact us in the first 24 hours from the date of delivery.

.

9- If it is an admitted cause of return, reimbursement when the User makes a purchase and the item is out of stock and the system has charged the amount, (Usually the system blocks this out-of-stock item to prevent its sale but it could be the case this situation to occur). Sele would make 100% of the refund once we have verified the charge in our system. It would be paid through the payment gateway you chose, it may take up to 14 days for the amount to be reflected in your bank account, the payment costs would be our responsibility.

.

10- Any full or partial return admitted will be made by the same payment system that the User made, the return could take up to 14 days to be reflected in the User's bank since they are the regulations of the payment gateways. The return costs will have to be borne by the User or us depending on the situation according to the regulations.

.

.

.

.

.

.

.

.

.

 
 

Delivery / Shipping Conditions.

The User when acquiring an article from the web can choose between two modes of delivery of the order.

.

  Pick up in Physical Store:

.

 

- The User or Recipient can collect the item / s by their means in our Physical store at c / Jesús, 44 Bjo. Left cp. 46007 - Valencia (Spain).

.

- To withdraw from our facilities you will have to identify yourself with the order number or recipient, presenting the email that arrived when you did it either printed on paper or presenting it in digital format.

.

- When the order is ready to be picked up in the store, an email will be sent confirming that the order is ready to be picked up.

.

- The collection in store will be during the hours of the physical store open to the public in the time slot that I stipulate, you can see our schedule here .

.

- When the article has been delivered, it will be entered into our system as delivered, ending the service by F. LA ALQUERIA with the User.

.

- When the User indicates in the order that he withdraws the order in the store, neither shipping nor shipping is charged.

.

- It may be the case that the user indicates that they collect in the Store and for whatever reason, they had to make the delivery by our means to an address without having paid for the shipment. If the case arises, the User may choose the following options.

.

1- The cost of the shipment would be paid by the User or Recipient in the store before being sent to its destination. (After acceptance by both parties and accepting the home delivery regulations).

2- The shipping cost could be paid by the User with a credit card over the phone. (After acceptance by both parties and accepting the home delivery regulations).

3- The shipping cost could be paid by the User or Recipient at the destination in cash. (After acceptance by both parties and accepting the home delivery regulations).

 

.

.

Shipping and Delivery at Destination.

- The User when placing an order on the web has the option that the item / s they choose be sent and delivered to an address and a recipient.

.

- This service will have a cost depending on the destination to be delivered, ranging from € 7.50 to € 22. (When you select the destination town, the appropriate amount will be added).

.

AREAS WHICH WE HAVE HOME DELIVERY SERVICE :

(We mainly carry out repairs in Valencia Capital and Cities around it)

.

Zones:

.

- Valencia City (Within the city)

46001 - 46002 - 46003 - 46004 - 46005 - 46006 - 46007 - 46008 - 46009 - 46010 - 46011 - 46012 - 46013 - 46014 - 46015 - 46017 - 46018 - 46019 - 46020 - 46021 - 46022 - 46023 - 46024 - 46026 - 46035

.

- Cities And Urbanizations where we also carry out Delivery / Shipping .

If the city or urbanization does not appear, we do not make the distribution, you can contact us to find out if it could be done.

.

(TO)

- Albal: 46470 - Alboraya: 46120 - Alacuás: - Aldaia: 46940 - Albalat Dels Sorells: 461135 - Alfara Del Patriarca: 46016 - Alfafar -

(B)

- Benetúser: 46910 - Beniparell: 46469 - Bétera: 46117 - Bonrepós i Mirabell: 46131- Burjasot: 46100

(C)

- Catarroja: 46470

(AND)

- El Saler: 46012 - El Puig: 46540

(F)

- Foios: 46134

(G)

- Godella: 46110

(M)

- Massanasa: 46470 - Masamagrell: 461130 - Manises: 46940 - Meliana: 46113

- Mislata: 46920 - Moncada: 46113-46116 - Museros: 46136

(L)

- La Eliana: 46183

(P)

- Paiporta: 46200 - Paterna: 46980 - Picaña: 46210 - Poble Nou: 46016 - Port Saplaya: 46550 - Puebla De Fernals (City) - 46550 - Puebla De Fernals (Beach): 46137 - Puzol: 46530.

(Q)

- Quart De Poblet: 46930

(R)

- Rafel Buñol: 46138 - Rocafort: 46111, 46112

(S)

- San Antonio De Benageber: 46184 - Sedavi: 46910 - Chair: 46460

(T)

- White Taverns: 46025 - Torrent: 46900

(X)

- Xirivella (Chirivella): 46950

(V)

- Vinalesa: 46114 S

-URBANIZATIONS WITH DELIVERY AND SHIPPING-.

- Urbanization: Campo Olivar: 46110

- Urbanization: Cumbres de San Antonio:

- Urbanization: El Vedat de Torrent: 46901

- Urbanization: Mas Camarena: 46117

- Urbanization: El Bosque: 2001

- Urbanization: Santa Barbara

.

Delivery Schedules.

The User can select the time slot for us to make the delivery. The deliveries will be made in that time slot, we do not deliver at a specific time, if the User for whatever reason told us to make the delivery at a specific time we would try to make it but it is not guaranteed that it could be made.

.

The User may select an option from the three proposals:

.

INDIFFERENT: The delivery will be made to the recipient from 9:30 a.m. to 1:30 p.m. or from 5:00 p.m. to 8:00 p.m. on the day that was selected.

.

IN THE MORNING: The delivery will be made to the recipient from 9:30 a.m. to 1:30 p.m. on the day selected.

.

IN THE AFTERNOON: The delivery will be made to the recipient from 5:00 p.m. to 8:00 p.m. on the day that was selected.

.

- If the User wants a delivery outside of the delivery hours, they will have to first contact us to find out if it can be done.

.

- The User agrees that the Recipient will be at the address provided and in the time slot to make the delivery.

.

- A single Shipment / Delivery is made per order to the same address, with a single trip to the same destination. It may be the case that when the delivery is made at the destination the Recipient is not at the indicated address and not being able to make the delivery at that time in that case F. LA ALQUERIA could choose the following options.

.

1- In the event that the recipient is not at home when we make the delivery, we will call him / her by phone provided by the User to indicate that we have a delivery in his / her name and we cannot make it due to being absent. You can leave the item to a trusted neighbor, the concierge of the farm or a relative or close acquaintance, if the recipient authorizes us to this measure, we will proceed to deliver the item, the recipient being the one who picks it up where indicated, thus ending the service of F. THE ALQUERIA.

.

2- In case of not being able to make the delivery at destination due to the absence of the recipient or being able to carry out step (1). We would proceed to take the article to our facilities, we would contact the recipient or User to inform them that the delivery had not been possible, they would be informed of the steps to follow depending on the following options.

.

Failed delivery options:

(A) - The recipient or User could collect the Article in our store and thus ending the service of F. LA ALQUERIA. (There will be no reimbursement of delivery because F. LA ALQUERIA already made a delivery and due to absence at destination it could not be made) .

.

(B) - If the delivery is within the city of Valencia within a radius of 2 km from our physical store, a second delivery could be made at no additional cost to either the recipient or the User who placed the order, after confirming that the recipient is there in the direction when it is done. Once delivered, the F. LA ALQUERIA service will be terminated.

.

(C) - If the delivery is more than 2Km away from our Physical store, the User or Recipient will be charged the shipping and home delivery charges that correspond to the second delivery trip to the indicated address, after confirmation that the recipient is at the address when it is done. The payment of the second trip will be paid by the User or the Recipient, you can make the payment in our physical store (Before making the shipment), by credit card by phone, or when making the delivery (only in cash), if not The second trip is paid, the article would not be left at destination, losing the right to any possible claim. Once delivered, the F. LA ALQUERIA service will be terminated.

.

(D) - If when the User enters the delivery data incorrectly and for this reason it is impossible for us to make the delivery on the first trip, the recipient will be called to correctly give us the new address, if this new address is at Less than 1km from the one wrongly given there will be no travel costs to the new delivery address, but if the new address provided by the Recipient is greater than 1Km from where we are, the delivery costs will be paid by the Recipient or User, prior authorization from both parties. The costs will be based on the new destination and will have to be paid before the item is delivered either by credit card by phone or in cash at the new destination (No item will be left if the new delivery costs have not been paid ). Once the delivery is made, the F. LA ALQUERIA service will be terminated.

.

(E) - In the event that the competent authorities cut off public roads and prevent delivery at destination. In this event, F. LA ALQUERIA would make the delivery when the tracks are in use authorized by the competent authorities, informing the Recipient that due to force majeure it has not been possible to make the delivery and that it will be carried out as soon as possible. If the delivery is not made within a maximum period of 5 days, we will repeat the article again since we will keep it in our facilities in optimal conditions. Once delivered to the recipient, the F. LA ALQUERIA service would be terminated.

.

(F) - For justifiable major cause of F. LA ALQUERIA. If this occurs, we will try as soon as possible to solve it, we will contact the User if possible to notify him of the cause of not being able to carry out his order, taking the appropriate measures after consulting the User.

.

.

Delivery / Shipment not made due to Lack of Data, by rejection of the recipient or by not performing the service in the delivery area indicated in the order when the User performed it.

It may be the case that when we make the shipment it cannot be done for specific reasons, below we describe some of them and the options that would be applied.

.

FOR LACK OF DATA:

- If when we go to make the delivery / shipment of the article that the User selected and in the order, all the necessary data is not correctly present, such as:

Recipient's name, complete delivery address, contact telephone number, we will proceed to contact the User through the means that he left us and make the modification to make the delivery, in case the user does not know or does not contact us, we would try contact the Recipient to solve the problem, if there is still no way of knowing the correct address data to make the delivery / shipment of the article, we would leave it up to three days in our store to be able to make the delivery (counting the date from the day the User set to deliver). Once the three days have elapsed and it has not been possible to deliver the article, it will be irrevocably destroyed, losing the User or Recipient any possible claim. No full or partial reimbursement would be made for the article or for the shipping costs, thus ending the F.LA ALQUERIA service. It is accepted that the User could make to another Recipient the delivery / Shipment to another Recipient of the item that I select as long as this Recipient is in the same delivery area and on the same delivery date. The User could also proceed to withdraw the item he requested from our physical store, but the delivery charges would not be paid. Thus also ending the service provided with F. LA ALQUERIA.

.

DUE TO REJECTION OF THE RECIPIENT:

If it were the case that the Recipient rejected the request that the User made for him, the following measures would be taken.

.

- We would proceed to communicate it to the User through the means that he indicated to us, they would comment on what happened, the User would have the option of picking up the article from our physical store or being able to send the article to another user, the shipping costs will depend on the delivery area or the times that delivery has been attempted to the original Recipient. For not choose these options do not perform partial or complete and return, losing any claim to F. ALQUERIA, ending service F. ALQUERIA with the user.

.

FOR NOT PERFORMING OR FAILING TO COINCIDE THE DELIVERY SERVICE THAT YOU INTRODUCED IN THE ORDER:

.

1- Delivery areas that we do not serve.

If the User places an order to be delivered in an area that we do not serve, this order will not be made, the return costs will be borne by the User, taking into account that the return will be made through the same payment gateway that made the order. This payment gateway can make the payment up to 14 days from the start of the claim. Thus ending the service of F. LA ALQUERIA.

.

2- Zones that do not coincide in distribution.

If the User writes and gives us the delivery / sent address data, but when he selects the delivery area, he selects a different one, the following procedure will proceed:

.

- The User will be informed, he will have the option to modify the delivery / shipment, indicating really where the delivery has to be made, depending on the destination of the order, the delivery cost would be modified, the difference being provided by the User by card payment credit / debit by phone or by paying the difference in the physical store before making the shipment. You can choose to cancel the order in this case, the order will be reimbursed less the expenses of the payment gateway that I use, this refund could take up to 14 days to be reflected in your bank. If option (1) were given, the regulations would apply. Thus ending the service of F.LA ALQUIERIA.

.

.

To avoid some of the situations described in these regulations, we reserve the right to contact the Recipient in advance of delivery by the means that the User communicated about the Recipient. In no case would we communicate to the Recipient who placed the order and the content thereof, unless the Recipient's insistence who wants to know.

 

 

Delivery / Shipment Confirmation.

When the order placed by the User is delivered, he or she will receive by email a confirmation of "DELIVERED" thus ending the service of F. LA ALQUERIA.

It is also possible that you receive, in addition to sending the email, an SMS to the mobile phone number that you provide us, indicating in its content the delivery of the order to the Recipient.

.

It is possible that for whatever reason the User receives an email with the text "IT WILL NOT BE DELIVERED" This email indicates that the order will not be delivered depending on the cause, with this email the F service is also terminated. THE ALQUERIA.

.

It is understood that when the User's order has been satisfactorily delivered by both parties, the relationship between the User and F. LA ALQUERIA has ended.

 

PRODUCT.

- 90% of the articles that we sell on the web and offer to the User is a perishable product, flowers and cut greens with a limitation of fresh time, it will be the User or Recipient who will be responsible for their maintenance so that these last longer in the time after delivery, on our blog you can find tips for its maintenance and better conservation.

.

- The images offered reflect the products that we make for us in our physical store, being these guidelines to the User or Recipient as a reference of what they can acquire, taking into account that they are guidelines and made manually as florist artisans that we are, they cannot be subject to a claim or refund if they are not exactly the same as the one offered in the image, they may always vary in placement, color intensity distribution, volume, etc. F. LA ALQUERIA always respecting the color and price of the product if a component of the item has to be replaced, guaranteeing that good quality materials will be used in the replacement.

.

- All products on the web for sale have the price on the screen, the price includes flowers, greens, packaging, wrapping, labor and the corresponding taxes if applicable. Shipping costs are not included, these would be added to the total during the purchase process if applicable.

.

- Our articles / Products are subject to the season of the year that there are flowers and greens available, that is why in the event that the User places an order and at the time of year that he / she places it, it is not possible to do it as it is presented on the web, that is why we reserve the right that the composition of the article can be modified and substitute the elements that are out of season with others that are in that season after consulting the User if appropriate. This modification will always be with flowers or greens of equal or greater value than the one exposed, maintaining the harmony of the composition and quality. This regulation is not subject to claim or cancellation by the User, as long as the difference is 90% of the composition, for example, if the User requests an article that incorporates roses in the composition and an article is made substituting the roses for daisies This type of modification is a cause for a claim, but if the User places an order that has lilium LA in the composition and is replaced by lILIUM LO, this is not a cause for claim or cancellation, since the replacement is within the limits similar flower (be round flower, higher cost and better quality.

.

.

.

.

.

These regulations are publicly exposed for the reading and understanding of the User who accesses the web and uses the services of F. LA ALQUERIA. However, before any application of them, the User can contact F. LA ALQUERIA for any clarification of them, since what matters most to us is to provide the best service to the User.

.

These Regulations displayed on this website come into effect from 01/10/2021, which is the date of publication.

You can access the General Regulations of F. LA ALQUERIA through the links that refer to them in any link on the web. or by downloading the PDF file. (Regulations of F. LA ALQUERIA).

.

.

- If your browsing is done from a Desktop Computer

(PC).

You can read the regulations on screen or by downloading the attached PDF file. (Regulations of F. LA ALQUERIA).

.

- If your browsing is done from a mobile device

(Phone, Tablet or similar).

You will have to download the attached PDF file (Regulations of F. LA ALQUERIA), where you can read the regulations, if you prefer to read them on the screen of your device you will have to modify the option of your browser by clicking on the option " Version for computer " that is on your device in the browser you use, the browser will change and show the web as if you were looking at it on a desktop pc exposing our Regulations on the screen.

REGULATIONS OF F. LA ALQUERIA

(PDF).

 

  COVID - 19  

Extraordinary regulations due to COVID-19.

The following extraordinary regulations set forth here shall prevail if the case arises over the General Regulations of F. LA ALQUERIA and the Regulations issued by the competent authorities on these.

Unfortunately, since March 14, 2020 we are in a continuous state of changes and customs that affect us all due to the pandemic that affects the entire planet, therefore for the good of all, of the users of the recipients and the F. LA ALQUERIA workers will take all precautions and measures to avoid being infected or spreading the virus.

.

If we normally clean our facilities from the day of the pandemic, this cleaning is made more intensive with specific Anti-Covid products to preserve health.

.

Every time we receive materials, they go through a disinfection process, the outer wrappers are removed, and the handling is carried out with protection to avoid possible infections.

.

The elaboration of the works will be carried out with protection of masks, face screen and gloves if necessary, in addition to continuous hand washing.

.

We will maintain these described customs until the competent authorities consider the state of pandemic to end. They may be modified by F. LA ALQUERIA at any time as long as they do not affect public health.

.

.

MEDIATED TO TAKE IN THE SHIPMENTS TO THE RECIPIENT.

.

The following measures regarding the transport / shipment will prevail over the measures of the general regulations in times of pandemic.

.

In our vehicle we have a reserve of masks, gloves and hydro- alcohol liquid to make the delivery safely to the user / recipient.

.

Deliveries will be made with a mask and, if possible, a minimum safety distance.

.

The recipient's signature will not be requested when receiving the delivery to avoid maximum contact or proximity to it for health security.

.

We will respect the guidelines that the delivery places may have, (Hospitals, Outpatient Centers, Residences for the Elderly, Public or private buildings, Funeral homes, etc ...). We advise that before placing an order by the User on the web, they make sure that the destination can receive deliveries . In the event that the User places an order to deliver in a place such as those mentioned above, the following procedure will proceed.

.

DELIVERIES IN HOSPITALS IN TIME OF PANDEMIC:

The first thing to bear in mind that the entrance to the Hospitals is very restrictive, allowing only one companion per patient to enter the room, therefore we would contact the Recipient by phone so that his companion collects the item that the User bought on the web for him / her. If this could not be, the Recipient would be given the option of delivering the item to another address within the same delivery area.

.

DELIVERIES IN OUTPATIENTS OR SANITARY CLINICS IN TIME OF PANDEMIC:

Deliveries that have to be made in Public Outpatients or Private Medical Clinics will be made under their regulations, following the guidelines that they indicate to make the delivery, it is possible that they remain at the reception and they contact the Recipient to be the recipient who picks it up at reception.

.

DELIVERIES IN RESIDENCES OF THE 3RD AGE IN TIME OF PANDEMIC:

It is possible that residences for the elderly have restricted entry to their facilities by any outsider, so we advise that before placing the order on the web, consult the residence hall if they agree to enter the order that you want to make us . However, we would proceed as follows when making the delivery.

We would adhere to the regulations of the residence under their supervision, we would leave the order at the reception and they would be in charge of delivering the item to the Recipient. It may also be the case of leaving the item outside their facilities without entering the building and they will be the ones who will be in charge of delivering it to the recipient.

.

DELIVERIES TO THE RECIPIENT AT HIS HOME.

Deliveries at home will generally continue to be made as normal, but maintaining these safety standards.

.

- When we make the delivery at the destination and when calling the recipient, he can choose the following modalities.

1 - The item is brought up to the plant and delivered by hand, maintaining the maximum safety distance.

2 - The article is brought up to the floor and the article is left on the floor, and the recipient proceeds to knock on the door and it is the recipient who picks it up from the floor.

3- When we arrive at the destination, the Recipient can choose to have the item left inside the elevator, reaching the recipient inside, picking it up.

4- Upon arrival at the destination, the Recipient can choose to go out on the street and pick up the item that we will have left from the yard to avoid physical contact.

.

We reserve the right to modify any article in its composition due to lack of material at the time of making it because you have to understand that due to the pandemic our flower and green suppliers do not have stocks to supply the florists, that is why we will make the article under our best criteria, trying to maintain the color tone and of course the economic value of the article. Being this cause no option of claim or cancellation of the User to F. LA ALQUERIA.

.

.

These Regulations could be modified without prior notice to the User or Recipient, depending on the Regulations imposed by the authorized competent authorities.

.

.

Take care and hopefully we can remove these extraordinary regulations as soon as possible.